VARUN RAJ
Patient care manager
Profile summary
Detail-oriented professional with experience across patient care services, scheduling, and background verification, and sales. Skilled in managing appointments, billing and records, and clear client communication to drive satisfaction. Proven ability to handle high-volume data accurately, streamline processes, and work effectively with cross-functional teams in fast-paced environments. Strong background in both healthcare administration and financial sales, with a commitment to service quality, compliance with policies and regulations, and continuous improvement.
Key skills
Professional experience
• Manage appointment bookings and coordinate clinician schedules to ensure timely, well-organised consultations. • Maintain accurate patient data and payment records, supporting smooth billing and audit-ready documentation. • Handle patient communications (calls and in-person), clarifying procedures and services to improve experience. • Oversee day-to-day patient care operations, maintaining service standards and satisfaction.
- Manage appointment bookings and coordinate clinician schedules to ensure timely, well-organised consultations.
- Maintain accurate patient data and payment records, supporting smooth billing and audit-ready documentation.
- Handle patient communications (calls and in-person), clarifying procedures and services to improve experience.
- Oversee day-to-day patient care operations, maintaining service standards and satisfaction.
• Scheduled appointments and coordinated with diagnostic units to minimize wait times. • Provided clear instructions for scans and studies, improving patient understanding and adherence. • Processed billing with high accuracy, maintained up-to-date records and reconciliations. • Responded to patient emails, resolved queries promptly, and ensured necessary follow-ups.
- Scheduled appointments and coordinated with diagnostic units to minimize wait times.
- Provided clear instructions for scans and studies, improving patient understanding and adherence.
- Processed billing with high accuracy, maintained up-to-date records and reconciliations.
- Responded to patient emails, resolved queries promptly, and ensured necessary follow-ups.
• Conducted background checks for US-based candidates, ensuring accuracy, confidentiality, and compliance. • Managed high-volume verification requests and consistently met deadlines in a fast-paced environment. • Verified education, employment, and criminal history; resolved discrepancies with stakeholders. • Collaborated with cross-functional teams to streamline workflows and reduce turnaround time.
- Conducted background checks for US-based candidates, ensuring accuracy, confidentiality, and compliance.
- Managed high-volume verification requests and consistently met deadlines in a fast-paced environment.
- Verified education, employment, and criminal history; resolved discrepancies with stakeholders.
- Collaborated with cross-functional teams to streamline workflows and reduce turnaround time.
• Reviewed and validated housing loan documentation for accuracy and regulatory compliance. • Flagged incomplete/incorrect entries and obtained corrections to enable smooth loan processing. • Coordinated with senior teams to progress verified files to final approval. • Provided back-office support, maintained organized records, and consistently achieved monthly targets, ensured timely customer follow-ups.
- Reviewed and validated housing loan documentation for accuracy and regulatory compliance.
- Flagged incomplete/incorrect entries and obtained corrections to enable smooth loan processing.
- Coordinated with senior teams to progress verified files to final approval.
- Provided back-office support, maintained organized records, and consistently achieved monthly targets, ensured timely customer follow-ups.